Frequently Asked Questions

After you have placed an order, you will receive an order confirmation email, followed by update on your order. Depending on the time of the order and products (chilled or perishable produce will be packaged just before despatch), we start work on your order immediately. 

Orders placed Monday to Friday  (before 12 Noon) – the delivery will be dispatched for next working day delivery.

Orders placed Friday (after 12 Noon) to Sunday – the delivery will be dispatched on Monday for next day delivery.

Please note Bank Holidays may affect the above routine.

The residents of Hounslow, Hayes, Southall, Ashford and Stanwell may benefit from our discretionary Same Day Delivery service if orders are received before 2pm.

If you wish to take advantage of this service, please state “Same Day Delivery” in the additional notes of your order.

Although we cannot guarantee but will do our best to accommodate your request.

The delivery service we offer is a Standard and to keep delivery prices competitive, allocated time delivery is currently not available.

Fruit and Veg ordered alongside other groceries will be packed in a separate box and/or bag and placed inside the grocery parcel.  Fruit and Veg will be adequately packaged to ensure it is protected through shipping.

Sadda has prided itself with always offering competitive pricing in both the supermarkets and online. When determining the pricing for online products, the picking, checking, packing, packaging, and shipping process also need to be factored into the cost of the product. However, despite this our prices are still very low in comparison.

At present, we are only offering a Click and Collect service from 360 Bath Road Hounslow TW4 7HT. These premises are next door to our Hounslow branch.

Yes, for orders placed before 2pm, we can prepare your order to be collected after 3 hours. If you would like this service, please let us know in “Additional notes” section when you place an order. For orders placed after 2pm, we can prepare collection for next day.